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POLICIES

CLINIC Policies

GENERAL 

Gippsland Skin Clinic is run from a  commercial property at 196 Macleod Street. The clinic is only open during certain hours so please check these before arriving. If my A-frame sign is out the front of the property then I am open.  All new clients will require a consultation prior to having any treatments performed. This allocated time is for us to get to know each other and for me to fully understand your concerns.   I am at the clinic during open hours for bookings, enquiries, sales and treatments.  


Parking is available anywhere in Macleod street and there are no parking time limits. Please be mindful of not blocking driveways or public lane ways. 

Please note that in the interest of health and safety, children cannot accompany people in the treatment rooms or be supervised by staff.

 

GIFT VOUCHERS/PACKAGES 

Gift vouchers can be purchased for any dollar amount above $50. You can buy them from the clinic or over the phone. Each gift voucher has an expiry date and the clinic is not obliged to honour a gift card  after the expiry date. Gift vouchers can not be redeemed for cash.


Treatment packages must be paid for upfront or in the time frame negotiated with myself. Packages must be completed by the expiry date given at time of purchase. Any outstanding monies or treatments will become void after the expiry date. 


ARRIVAL 

Please arrive 5-10 mins prior to your booked appointment time to prepare for your treatment.

Arriving late may result in a shortened treatment time as to not delay our other bookings. If your treatments is shortened you will still be charged the full price of the treatment you were originally booked for.


CANCELLATIONS 

No shows and last minute cancellations greatly affect a small business. I understand the need to reschedule appointments however, I please ask for 48 hours notice for all cancellations and changes. Please do this by calling the clinic phone number. I cannot accept messages left on Saturday's after 1.00 pm, Sundays or public holidays as sufficient notice. Failure to do so may result in a late cancellation fee. 

If you booked online you can adjust or cancel your appointments through the email you were sent after making the online booking. You are still required to give 48 hours notice for changing and cancelling online bookings.


In line with customer expectations, business requirements and legislative changes our terms, conditions, pricing and policies are subject to change at any time. 


We sincerely appreciate your understanding, thank you. 

How to book

We have a range of options for you to book into our clinic however, online bookings are our preference. This is because we are not always available to answer the phone during the day.

If you have any questions please email or message through Facebook messenger.